Transmission of EHF in RecMan.
In order to be able to send invoices via EHF, a separate agreement with RecMan must be in place. To turn this on, go to System Settings → Economy → Invoice Export. Mark EHF reception, and it will be available in the system.
Illustration of the EHF process
Below, the EHF process is explained from RecMan to the customer's financial system:
Economy module in RecMan → Sender's server access → Receiver's server access → Customer's economy system.
The customer names that are included on the EHF invoices are retrieved from the customer name in RecMan, and the place of delivery is retrieved from the delivery address you registered on the customer card.
Troubleshooting
Make sure you check if you get a thumbs up or thumbs down when sending EHF, as you will always receive a status receipt when you send an EHF from RecMan. If you get a thumbs down, you must check that the organization number is set correctly on the customer and then resend.
Make sure that the company number or EHF company number (This can be found under “Invoice information” on the customer card) is defined on the customer if you want to send an EHF invoice. It is also important that this is an org. number that is registered for receiving EHF and able to receive invoices on EHF.
To check if the customer is registered to receive invoices on EHF, go to the Peppol Directory and enter the customer's name or company number.
In RecMan we also have the Integration log. You will find both successful and unsuccessful transfers here, which can give some information about what went wrong.
We have seen cases where you see a green thumb up in RecMan, but you receive an email that the transmission failed. It usually means that the recipient's (customers you are trying to send EHF to) access point is experiencing problems. If this happens, send an email to support@recman.no so we can investigate what has happened to our provider of the service.
Please also provide the integration log for this transfer by copying this information and pasting it into your email.
Price
For prices, you can see your license agreement or contact our support.
Deactivation
To deactivate EHF, uncheck the EHF in the Economy Settings and press the Deactivate Peppol button at the bottom of the invoice export list.