Frequently Asked Questions – Staffing

Frequently asked questions regarding staffing.

Why does the candidate/employee not have the opportunity to lead classes on certain days?

Here, you have most likely forgotten to make a rule for one or more of the days. Have you, for example, made a rule for Weekdays (Mon-Fri) and forgot the rule for Saturday and/or Sunday, one will also not be able to keep hours on Saturday or Sunday.

There are hours from a deleted project in the system, which means that I do not get hours. What am I doing?

On a general basis, we recommend that you do not delete customers, candidates, projects, etc., in the system. In this case, it is important to make sure that the project does not have hours/jobs lying around because these are not automatically deleted. Afterward, you can go to Work in progress, as all work in the system is there, and then delete those hours that have been spent on the wrong job (and project). Only when these hours are gone will you have the opportunity to record the new hours, as the system does not allow double counting of hours at the same time.

You can also recover projects from System Settings → Database → Restore → Projects. Note that the project will only be here if it has been deleted in the last 14 days.

The employee must receive a monthly salary, but we must invoice the customer per. hour. How do I fix this?

Register the monthly salary in the box for monthly salary in the employment agreement and let the invoice price be equal to 0 here. In addition, you have an hourly rule where you register the invoice price but leave the salary equal to 0. See the picture (click to enlarge):

Frequently

Is it possible to urge employees who have not yet worked their hours for a period?
  1. This can be done from Projects → Staffing plan.
  2. To the left of the staffing plan, tick here for Work in progress and filter on, e.g., Work not registered and period.
  3. Here, you can further mark all employees who appear on the list and send them a message (either by email or SMS).
  4. Here, it would be nice to have a message template for this.
We have discovered errors in hours, but we have already invoiced the customer but have not run the employee's salary. What are we doing?

Here are some options:

  1. Create the credit memo on the relevant invoice. When this is credited, the hours are "unlocked" again and given the status Approved. If you bring these back to To approval status, you get the opportunity to edit them. You then create an invoice for these hours again.
  2. Add an adjustment line to the next order, then you do nothing with the hours but rather calculate the deviation and add an order line that is included in the next invoice.
We have discovered errors in hours, and we have already run a salary for the employee. What are we doing?
  1. If you have created the paycheck but not exported it to your external salary system, you can delete it and make the necessary changes to the hours from the Logged work module.
  2. If you have exported it to the external payroll system, you must then make sure that the hours are first removed from there so that you do not run double pay for the employee. After this has been done, you can delete the salary basis in RecMan and make the necessary changes to the hours. The best option here, especially if it is a matter of small corrections, is perhaps to add an adjustment/correction article that joins the next payroll run instead of starting and deleting work in both systems.
Employees must not be able to keep supplements / monthly salaries/deductions. How do I fix this?

In System SettingsCandidatesRecMan-page → Select Company, you can check that employees are not able to register/keep certain articles.

Note

This applies to the entire company, and you, therefore, do not have this option, e.g., at the customer/project/job level.

Where can I change the employee number, and why did it go wrong?

Employee numbers can be changed directly in RecMan on the candidate card. If you create two new employees simultaneously and do not save one first - you may experience having two employees with the same number and have to enter and edit this on the candidate card.

Frequently

You can find this menu by going to Employee in the candidate card. The button is in the top-right corner.

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