This article explains where to find information about RecMan's uptime SLA, backup frequency and recovery procedures.
Hosting and Security Overview document
RecMan's backup and recovery practices are described in the Hosting and Security Overview document, available on our website under Privacy and Terms → Documentation here. It covers how backups are performed and stored, how restoration is tested, and how recovery times can vary depending on the size and location of data snapshots, along with RecMan's Incident Response and Business Continuity and Disaster Recovery (BCDR) plans.
Current system status and uptime
Live and historical uptime, including any ongoing or past incidents, can be checked at status.recman.io.
Contractual SLA
A specific, contractually agreed SLA and recovery time apply only if you have signed one with your organization. When this applies, it is documented in the terms agreement attached to your company card in RecMan's CRM.