To work most efficiently for your company, it is advised to make changes in the inquiry module. You find the settings by clicking the wrench symbol at the top right when in the inquiry module. There is no limit to the different tags, types, or statuses you can add, although keeping it to a manageable level is advised.
The changes you can make are the following:
Tags
Tags can be adjusted and created for what suits your company the best; a typical example might be Sales or Prospect.
Type
You can define the type of inquiry as well. Suggested types of inquiries are, for instance, Phone, Email or Meeting.
Status
Your custom status might be Not Yet processed, Awaiting feedback, etc.
Access to the inquiry module
Like everything else in RecMan, the Inquiry Module can be hidden from some co-workers if desired. In the System settings → Co-workers → Permissions, you can grant access to the Inquiry module under the Main areas section and also to their settings under the General section.
The use of the Inquiry module is described in detail in this article.